The following provisions establish the general conditions of sale of the products offered on the website at the following address:

These conditions of sale are concluded between, on the one hand,
Craftsman Couturier,

And, on the other hand, Any natural or legal person wishing to make a purchase on the Artisan Couturier site, hereinafter referred to as “the customer”

Article 1: object

The present conditions of sale aim to define the contractual relations between Artisan Couturier and the customer, the reciprocal rights and obligations of the parties as well as the various stages of the ordering process.

The acquisition of a good or a service on the Artisan Couturier site implies unreserved acceptance by the customer of these conditions of sale.

These conditions of sale will prevail over all other general or specific conditions not expressly approved by Artisan Couturier.

Artisan Couturier reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the customer.

Article 2. Products

The products offered for sale are those which appear in the catalog published on Artisan Couturier.

The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, Artisan Couturier cannot be held liable.

The photographs and texts presenting the products are not contractual.

Article 3. Price

The prices are indicated in Euro for the whole site, whatever the language. The prices appearing in the catalog are inclusive of all taxes. reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the customer.

The prices indicated do not take into account the shipping and order processing costs, which will be invoiced in addition if necessary, and specified to the customer before the final validation of his order.

The products remain the property of until full payment of the product price.

Article 4. Order

The order can only be registered on Artisan Couturier if the customer has clearly identified himself by entering his e-mail address and password which are strictly personal to him. The customer is informed that entering these two identifiers (e-mail address and password) constitutes proof of his identity and manifests his consent.

The customer who wishes to place an order on Artisan Couturier must fill out an identification form on which he will indicate all the contact details requested and necessary for the proper processing of his order: title, surname, first name, delivery address, billing address, address e-mail, phone number.

The customer has a virtual basket in which he can add the product (s) he wishes to order, and thus have a summary of the products, quantities, colors, size, price including tax, delivery costs, total price including tax. After validation of the basket, the customer must check and validate his delivery and billing details, or modify them if necessary.

After validation of the contact details, the customer can make his payment.

The validation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

Artisan Couturier will acknowledge receipt of the order as soon as it is validated by email or by any other means at its convenience.

Article 5. Payment

Payment is due when ordering.

Payment is made by credit card. (Other payment methods are possible on request)

In any case, Artisan Couturier reserves the right to refuse any order or any delivery in the event of an existing dispute with the customer, total or partial non-payment of a previous order by the customer, refusal of payment authorization. on the part of banking organizations, non-payment or partial payment. Under no circumstances can Artisan Couturier be held responsible for this.

Article 6. Delivery

The products are shipped to the delivery address indicated by the customer when ordering, accompanied by their invoice. Deliveries are made by La Poste by “colissimo” Delivery times are only indicative, from the day following that of the validation of their order by the customer and correspond to the processing and delivery times of the products . In any case, they cannot be opposable.

The amount of delivery costs depends on the country of delivery.

Artisan Couturier declines all responsibility in the event of late delivery due to the postal services, as well as in the event of loss of products ordered or of a strike. The risks of transport are borne by the customer, who must formulate a reasoned protest to the postal services within three working days of delivery.

Any anomaly concerning the delivery (missing product, open package) must imperatively be notified, on the same day of receipt or at the latest on the first working day following receipt, to Artisan Couturier customer service, by e-mail. Any complaint made after this period will be rejected and Artisan Couturier will be released from all liability.

Article 7. Availability

The products offered for sale by Artisan Couturier are valid as long as they are visible on the site and within the limits of stocks available for manufacture.

Article 8. Liability

Artisan Couturier in the online sales process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, external intrusion, virus, interruption of service, or other problems beyond its control.

Article 9. Right of withdrawal

No right of withdrawal, we are craftsmen and can not cancel the order of a model being created.

Article 10. Guarantees

The products can be the object of a credit note, or of an exchange, except those bearing a contrary mention, as well as the products on sale.

10.1. To see her

The credit is valid on Artisan Couturier. The customer is kept informed of his credit by email. If the customer has a credit note, it is automatically offered as a method of payment for future orders. If the amount of the order is less than the credit, the remaining balance will constitute a credit to be used on the next order.

10.2. The exchange

The customer can request the free exchange of a product in the following cases, and only in these cases: The model received is not the one ordered. The size received is not the one ordered. The model has a manufacturing defect. In any case, the exchange is in no case valid for another model than the one ordered. If the exchange conditions are met, the customer will bear the cost of return, Artisan Couturier will bear the cost of reshipment. If the model or size is no longer available in stock, the customer will then benefit from a credit note.

Article 11. Intellectual property

All elements of the Artisan Couturier site are and remain the intellectual and exclusive property of Artisan Couturier. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express consent of Artisan Couturier.

Article 12. Data processing and freedoms

Personal data

Artisan Couturier undertakes to keep confidential and private, all data concerning the customer.


Artisan Couturier reserves the right to collect information on the customer, including by using cookies, mainly with a view to automatically recognizing the customer when he connects, and thus avoiding him to identify himself when he already has an account on the site.

Article 13. Archiving, signature and proof

Artisan Couturier will archive the invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized registers of Artisan Couturier will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 14. Customs duties

Any order placed on Artisan Couturier and delivered outside of France may be subject to possible taxes and customs duties when the order arrives at its destination. These taxes and customs duties are the responsibility of the customer, are their responsibility, and may vary from one country to another. The customer is required to check and obtain information on customs duties and applicable taxes from the competent authorities in his country.

Article 15. Partial invalidity

In the event that one of the clauses of this contract is declared null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity, force and scope of the other clauses of these general conditions of sale.

Article 16. Entire contract

These general conditions of sale express all the obligations and contractual relations between the parties.

Article 17. Tolerance or waiver

It is formally agreed between Artisan Couturier and the customer that any tolerance or waiver by one of the parties in the application of all or part of the obligations provided for in these conditions of sale, whatever the frequency and duration may have been. , can not constitute modification of this agreement, nor generate any right.

Article 18. Modifications of the general conditions of sale

Artisan Couturier reserves the right to modify the general conditions of sale. Any new version of these will be notified in advance. Customers who do not accept the new conditions must notify this, and stop using the services of Artisan Couturier as of the entry into force of the new conditions.

Article 19. Force majeure

The execution by Artisan Couturier, of all or part of its obligations, may be suspended in the event of force majeure or fortuitous event which would hinder or delay its execution. The various cases recognized by French case law are considered as such. In such a case, Artisan Couturier will inform its customers without delay and at the latest within seven days.

Article 20. Applicable law and settlement of disputes

This contract is subject to French law. The language of this contract is French. In the event of a dispute, jurisdiction is assigned to the French courts.